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Refund Policy

Last Updated: Feb 24, 2025

Thank you for using SanitizeEmail.com. We want you to be completely satisfied with our services. If you are not happy with your purchase, please review our Refund Policy below.

Overview

1. Eligibility for Refunds

Subscription-Based Services: If you are dissatisfied with our subscription-based services, we offer a 30-day money-back guarantee for all new customers. You must request a refund within 30 days of your initial purchase for eligibility.

One-Time Purchases: We offer a refund for one-time purchases of our email validation or list cleaning services if you request it within 30 days from the purchase date and you have not exceeded 10% credits of your purchased volume.

2. Refund Request Process

To request a refund, please contact our support team at info@sanitizeemail.com within 30 days of your purchase. Include the following information:

  • Your account details
  • A description of the issue you encountered
  • The reason for your refund request

Once we receive your request, we will review it and process the refund if applicable. Please allow up to 7 business days for the refund to be issued to your original payment method.

3. Exceptions to Refunds

Refunds will not be provided in the following cases:

  • If more than 30 days have passed since your initial purchase.
  • If you have already used the services extensively (e.g., validated a large number of email addresses).
  • If the refund request is based on dissatisfaction with features that are clearly described in our Terms of Service or on our website.

4. Subscription Cancellations

If you decide to cancel your subscription, you can do so at any time. Cancellation will prevent further billing but will not result in a refund for the current billing period. To cancel, please log in to your account and follow the cancellation instructions, or contact us directly.

5. Changes to the Refund Policy

We reserve the right to update or change this Refund Policy at any time. If we make significant changes, we will notify you via email or post an update on our website.

Frequently Asked Questions

What is the primary function of your email validation service?

Our service provides bulk email validation to identify and remove invalid or inactive email addresses, ensuring high deliverability, protecting sender reputation, and enhancing customer experience by reaching real users.

We first filter out all the invalid and duplicate emails to put the emails for validation so no the duplicates or invalid emails do not use any of your credits. 

Our API allows seamless integration with your existing tools, enabling real-time email validation without manual uploads. It’s designed for scalability, making it ideal for large campaigns or custom solutions. Simply connect your platform to our API to automate the validation process.

By eliminating invalid or inactive emails, our service reduces hard bounces and spam complaints. This improves your sender reputation, ensuring more emails reach the inbox, boosting engagement and campaign success.

Yes, our platform supports team collaboration. You can invite team members to manage validations, ensuring everyone stays synced and can work efficiently on cleaning email lists together.

Our AI analyzes bounce risk and validates emails in bulk with high accuracy and speed. It provides actionable insights to clean your email list effectively, improving deliverability and campaign performance at scale.

Our validation process identifies and removes risky email addresses, such as spam traps or those linked to fraudulent activities. This protects your business from phishing attempts and enhances overall security for you and your customers.

We specialize in email scraping and validation, helping businesses enhance deliverability, reduce bounce rates, and avoid spam filters.

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© 2025 Sanitize Email.