knowledge-base
Step 11: Support & Troubleshooting
SanitizeEmail•24 Dec 2025•5 min Read
If you encounter issues or need help using SanitizeEmail, this section shows where to find answers and how to contact support.
Self-Help Resources
Before reaching out to support, you can often find answers by reviewing:
- Getting Started guide
- Feature-specific help pages
- API documentation for integrations
- Validation result explanations
These resources cover common questions and usage scenarios.
Contacting Support
If you need direct assistance, you can contact the support team here or fill up the contact form in SanitizeEmail with a description of the problem you’re facing.
Email: support@sanitizeemail.com
Phone: 986-1601174
Address: Siddhartha margha, Kathmandu 44600
Common Issues You May Encounter
- Running out of credits during validation
- Confusion around validation results
- API key or integration issues
- Team access or permission questions
Most of these can be resolved by checking usage, roles, or documentation.
When to Contact Support
- You experience unexpected behavior
- You have billing or subscription questions
- You need help with API or integrations
- You cannot resolve an issue through self-help resources
You’re All Set
You’ve now completed the Getting Started Guide. You can begin validating emails, managing teams, and integrating SanitizeEmail into your workflows with confidence.